Phone Number Changed, can't access 2FA

Follow

New post

Box User

• December 15, 2020 20:49

My other account has 2FA enabled but I changed my phone number this summer.
It seems my only option is getting support here.

Thank you.

0

• 

  France

  • December 15, 2020 22:35

  Hi there, 

  Welcome to the Box Community!

   

  This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

  0

  Comment actions Permalink
• 

  Erkan İnanç

  • February 21, 2021 11:45

  Hello there. i changed my number and contacted you but my problem was not solved. please mail to [personal information--redacted] here.

  1

  Comment actions Permalink
• 

  füleki péter

  • January 02, 2022 09:23

  hello!
  same problem, i can't acces 2fa, because i changed my phone numbert.

  so, i can not log in succesfully. please, contact me at my registetred email: [personal information--redacted]

  0

  Comment actions Permalink
• 

  Jeremy Chang

  • October 27, 2022 19:17

  hi, I also changed my number to my account, and I can't receive the code for 2FA anymore, please help thanks

  0

  Comment actions Permalink

Post is closed for comments.