Requesting Refund and Cancellation

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Venuja Fernando

• December 22, 2020 19:23

Hello,

I send an email to sales@box.com requesting cancellation of my account before any money was to be drawn. However, they told me to contact cancel@box.com, so I did but I got no response. Today, I got a billing email that box had taken 600sek, although I clearly stated long ago that I did not want to pay and wanted to cancel my account. Therefore, I am requesting a cancellation of my account and also a refund for the 600sek.

Thank you for your help!

Best Regards, Venuja Fernando

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• 

  France

  • December 22, 2020 20:27
  • Edited

  Hi Venuja, 

  Welcome to the Box Community!

  This seems will require some account specific information to clarify and, so I've submitted a case on your behalf. 

   

  You should be receiving an email confirmation shortly. Please check your email for details and updates.

   

  Best,

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