Comments

9 comments

  • Official comment
    France

    Hi All, 

    Thanks so much for your patience and understanding on the issue reported last Friday.

    Our engineers have completed their monitoring period and have considered the issue fully resolved as of Jan 082021 - 14:03 PST. Please check our status page at status.box.com for the incident report.
     
    If you are seeing any new issues, please let us know by clicking on the “Contact Support” link just above this page and submit a new ticket.
     
    Best,
    Comment actions Permalink
  • Eddie Shen

    Yes, starting to see this as well. Seems the preview is down for all types of files, not limited to pdf. Error message File activity items failed to load: Annotations

    0
    Comment actions Permalink
  • Bathauer, Scott

    Box appears to be down - status page has not been updated yet.

    0
    Comment actions Permalink
  • Robert Girkin

    I'm getting this same error. However I can still download to see the file. 

    0
    Comment actions Permalink
  • Connie Li

    I have same error.

    0
    Comment actions Permalink
  • Daniel MacDonald

    Same here - was working on excel spreadsheets and they weren't saving and no files on box are loading or can be accessed or saved.

    0
    Comment actions Permalink
  • Bathauer, Scott

    The status page is now updated https://status.box.com/ 

     

    Investigating - We are currently investigating an ongoing issue affecting the Uploads, Downloads, Preview and Box Notes. We will provide more information as soon as it is available.
    Jan 813:30 PST

    0
    Comment actions Permalink
  • Chris White

    Same.  Can't preview or open PDF's or docs or who know what else.  Apparently not able to upload files either.

    0
    Comment actions Permalink
  • France

    Hi All, 

    Thanks for your post in the Community!

    We appreciate you raising this issue to us, and our engineering team is currently aware of this situation. While they are working on a fix for this issue, please subscribe to our updates on our status page: status.box.com more information on our team's progress.

    Appreciate your patience and thanks for your help!

    0
    Comment actions Permalink

Post is closed for comments.