BOX Drive broken with update

Follow

New post

Karen Stroman

• January 13, 2021 13:49

My OS is Mojave. I have not done the upgrade to Big Sur and I'm having an issue to Box Drive. I have also added BOX app to control my computer under security and privacy

2

• 

  France

  • January 13, 2021 19:44

  Hi Karen, 

  Welcome to the Box Community!
   
  This would be something our Box Support team would like to investigate with you and may require specific account information. 
   
  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

  Thanks for your patience!

  0

  Comment actions Permalink
• 

  Evan Parker

  • January 14, 2021 22:13

  I am also experiencing Box Drive not working for downloads (uploads work)

  My OS is Catalina

  Would appreciate advice, thank you

  1

  Comment actions Permalink
• 

  France

  • January 18, 2021 21:09

  Hi Evan, 

  Thanks for jumping in on this thread!

  It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.

  Thanks for your patience and please comeback and let us know how it goes!

  0

  Comment actions Permalink
• 

  Nathan Besonen

  • February 13, 2021 12:48

  I've the same issue since updating the app on a mac running mojave.  it works on my high sierra counterpart.  has this issue been fixed yet?  here's a screenshot of the error i get.  THX

  0

  Comment actions Permalink

Please sign in to leave a comment.