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Not able to assign a task to an outside using Box Relay

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Martinez, Zoraida

I am creating a Relay workflow which includes assigning a task (in the workflow) to an email outside of the company. If I add the outside email to the folder as an invited editor, I am able to assign a task using the side task module. However, when I try to assign a task to the same user (outside email) using Relay, I am not able to locate the outside email address and not able to assign it a task in the workflow. 

Can this be achieved? if so, what steps would I need to do. We would like to assign tasks to the outside email through Box Relay Workflow and not through the manual task assignment side module. 

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  • France

    Hi Zoraida, 

    Welcome to the Box Community!

    This would be something our Support team would like to investigate with you and may require specific account information. 
     
    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes.
     
    Best,
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  • Terri Fettinger

    Was this issue ever resolved?  We are having a similar situation.  

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