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Box Not Saving Changes to Document

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CWR Communications

Hello,

I've been trying to make changes to a document using Microsoft Excel Online. I make the changes, Exit the tool but the changes do not show up in my document when I refresh. I've tried several ways, including copying the file and editing the new one. I've never had this issue before.

Using the most up-to-date version of Chrome.

Thanks,

Danelle

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1 comment

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  • France
    • Edited

    Hi Danelle, 

    Welcome to the Box Community!

    Can you try the following initial troubleshooting tips and see if this helps resolve the issue for you?

    • Try. clearing your browser's cache
    • Disable Add-ins/ extensions on your browser
    • Test if the same issue occur in other browsers

    If you need further assistance, you may reach out to our tech support by clicking on the “Contact Support” link just above this page.

    Thanks for your participation in the Community!

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