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Difficult with Box

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Michelle Jennings

Good Morning,

I am having difficulty with transferring items to a folder from the scan file.

I have to go in and exit from box and then resign in before it will move over to the file.

Could you please tell me what to do to fix it or if you could fix it from your end it would be better.

Thank you,

Sharon Williams

The Law Office of Meghan Barnes

[personal information--redacted]

[personal information--redacted]

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  • France

    Hi Sharon, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience and please do let us know how it goes with support!
     
    Best,
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