Hours spent trying to reinstall box drive
Getting this error:
Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue.
2021-02-17 13:47:38.606 Box UI[1307:11160] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 13:47:38.730 Box UI[1307:11185] INFO: handleClientConnection loop running
2021-02-17 13:48:33.851 Box UI[1307:11185] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7fad1a60d6d0 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 13:48:33.861 Box UI[1307:11185] INFO: handleClientConnection loop exiting
2021-02-17 13:48:39.794 Box UI[1827:13928] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 13:48:39.912 Box UI[1827:13936] INFO: handleClientConnection loop running
2021-02-17 13:48:41.885 Box UI[1827:13936] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7fe926101000 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 13:48:41.885 Box UI[1827:13936] INFO: handleClientConnection loop exiting
2021-02-17 13:50:00.931 Box UI[1871:15250] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 13:50:01.031 Box UI[1871:15260] INFO: handleClientConnection loop running
2021-02-17 13:50:03.241 Box UI[1871:15260] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7fa433dc10a0 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 13:50:03.241 Box UI[1871:15260] INFO: handleClientConnection loop exiting
2021-02-17 13:52:31.807 Box UI[755:5474] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 13:52:32.005 Box UI[755:5481] INFO: handleClientConnection loop running
2021-02-17 13:52:33.945 Box UI[755:5481] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7feda9892e60 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 13:52:33.969 Box UI[755:5481] INFO: handleClientConnection loop exiting
2021-02-17 13:53:14.395 Box UI[871:7905] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 13:53:14.494 Box UI[871:7914] INFO: handleClientConnection loop running
2021-02-17 13:53:17.639 Box UI[871:7914] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7f9b5d901c30 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 13:53:17.639 Box UI[871:7914] INFO: handleClientConnection loop exiting
2021-02-17 13:59:50.593 Box UI[741:5332] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 13:59:50.804 Box UI[741:5345] INFO: handleClientConnection loop running
2021-02-17 13:59:53.259 Box UI[741:5345] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7f8e93b0ef30 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 13:59:53.259 Box UI[741:5345] INFO: handleClientConnection loop exiting
2021-02-17 14:00:01.850 Box UI[909:6578] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 14:00:01.949 Box UI[909:6588] INFO: handleClientConnection loop running
2021-02-17 14:00:03.393 Box UI[909:6588] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7fcaa05bc190 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 14:00:03.393 Box UI[909:6588] INFO: handleClientConnection loop exiting
2021-02-17 14:32:08.910 Box UI[1077:9541] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 14:32:09.016 Box UI[1077:9552] INFO: handleClientConnection loop running
2021-02-17 14:32:43.787 Box UI[1077:9552] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7fe1fb4555a0 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 14:32:43.787 Box UI[1077:9552] INFO: handleClientConnection loop exiting
2021-02-17 14:33:11.962 Box UI[1115:11315] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 14:33:12.058 Box UI[1115:11326] INFO: handleClientConnection loop running
2021-02-17 14:33:27.205 Box UI[1115:11326] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7fe57f608c80 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 14:33:27.205 Box UI[1115:11326] INFO: handleClientConnection loop exiting
2021-02-17 14:33:39.985 Box UI[1143:12109] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 14:33:40.127 Box UI[1143:12142] INFO: handleClientConnection loop running
2021-02-17 14:33:50.566 Box UI[1143:12142] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7f9915f7c980 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 14:33:50.567 Box UI[1143:12142] INFO: handleClientConnection loop exiting
2021-02-17 14:34:07.112 Box UI[1305:13257] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 14:34:07.216 Box UI[1305:13266] INFO: handleClientConnection loop running
2021-02-17 14:34:08.980 Box UI[1305:13266] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7f8a0a647230 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 14:34:08.980 Box UI[1305:13266] INFO: handleClientConnection loop exiting
2021-02-17 15:05:08.466 Box UI[2543:37611] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 15:05:08.598 Box UI[2543:37624] INFO: handleClientConnection loop running
2021-02-17 15:05:32.019 Box UI[2543:37624] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7f860d4d83f0 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 15:05:32.019 Box UI[2543:37624] INFO: handleClientConnection loop exiting
2021-02-17 15:13:16.712 Box UI[2799:44886] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 15:13:16.840 Box UI[2799:44902] INFO: handleClientConnection loop running
2021-02-17 15:13:25.667 Box UI[2799:44902] ERROR: Error processing request: Error Domain=TProtocolErrorDomain Code=0 "Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)" UserInfo={sourceLine=292, sourceMethod=-[TBinaryProtocol readI32:error:], sourceFile=/var/jenkins/workspace/BfD-Postpush-Build/label/desk-mac10-15-py3-large/bfd/shared/lib/thirdparty/thrift-framework/src/protocol/TBinaryProtocol.m, messageName=, NSUnderlyingError=0x7f8621819c20 {Error Domain=TTransportErrorDomain Code=4 "(null)"}, NSLocalizedDescription=Transport read failed: The operation couldn’t be completed. (TTransportErrorDomain error 4.)}
2021-02-17 15:13:25.667 Box UI[2799:44902] INFO: handleClientConnection loop exiting
2021-02-17 15:24:03.848 Box UI[2864:51074] INFO: Listening on path /Users/asctech/.Box_UIServer
2021-02-17 15:24:04.000 Box UI[2864:51087] INFO: handleClientConnection loop running
Please advise- on OSX 10.14.6
-
Hi Jay,
Welcome to the Box Community!This would be something our Box Support team would like to investigate with you and may require specific account information.I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.Please check your email for details and updates.Best,
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