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Information lost

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PAULA LOGIOCO

Due to an issue with my Cisco certificate, it's required to reinstall my Mac laptop. All of my files have been located in my boxsync folder, however once I start my laptop, all the information is lost and I need to understand how to find all of these folders and files. You can reach me out to my cell phone. Thanks in advance!

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  • France
    • Edited

    Hi Paula, 

    Welcome to the Box Community!

    Can you check if Box Sync has been installed on your computer and see if its on your applications list? If so, can you make sure that you have logged in to the app?

    If you've reinstalled Box Sync app in your laptop, you will need to login to the app and then start syncing your contents again. Box Sync will re-download and bring down all the items that are marked for sync on Box.com so they would be accessible to you again on your desktop.

    This article may be of help for reinstalling Box sync app: https://support.box.com/hc/en-us/articles/360044195033-Reinstall-Box-Sync-on-a-New-Computer

    Thanks for your participation in the forum and let us know how else we can help!

    Best,

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