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Stephen Farrell

I moved a folder from my hard drive to Box instead of copy and paste into Box. The upload failed and now my folder on the harddrive is empty and so is the new folder in Box. Is there anywhere I can go to see failed uploads or is my entire folder lost? 

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  • France
    • Edited

    Hi Stephen, 

    Welcome to the Box Community!

    If you are on Mac and using Box Drive, you may check whether any files exist in this path ~/Library/Application Support/Box/Box/unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of ~/Library/Application Support/Box/Box/unsyncedFiles (such as your desktop).

    If you are a Windows user, check whether any files exist in C:\users\\AppData\Local\Box\Box\unsyncedFiles. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\USERNAME\AppData\Local\Box\Box\ (such as your desktop). You may need to show hidden folders to see \AppData.

    Hope that helps!

    Best, 

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