Collaborator not getting verification email.

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Garrick M Gordon

• March 10, 2021 17:51
• Edited

Hey a collaborator that is not getting verification email.  Her email address is [personal information--redacted].  I have share multiple spreadsheets with her but she is yet to be able to access them due to this problem.  Please help.

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  France

  • March 10, 2021 21:02

  Hi Garrick, 

  Welcome to the Box Community!

  Has the collaborator checked her spam or other email folders?

  This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Best,

   

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  CATINA JONES

  • March 25, 2021 13:46

  I need my confirmation email resent. It expired.

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