Invited Collaborator Cannot Access Box Folder

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March 29, 2021 14:12

I have sent an invite to an outside collaborator to access a folder in our Box environment (as "Editor"). They keep staying in "Pending" status and get the following message:

AADSTS50105: The signed in user '<user>@<domain>' is not assigned a role for the application '68fce789-720e-4f96-bf2e-e42890620a6f (Box)

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3 comments

France

March 29, 2021 21:54
Hi Timothy,

Welcome to the Box Community!

This would be something our Box Support team would like to investigate with you and may require specific account information.

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

Thanks for your patience!

Best,
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Don Stocker

August 25, 2021 17:44
Was this ever solved? I'm having the exact same issue. Box shows the invited user as Pending and they get an error message that has to do with Asure AD and not being assigned a roll for the application.
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john thomas

October 08, 2021 22:03
Having same issue with my company email address. I have a personal email that does sllow access, but company email does not work.
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