Hi. I quickly need to cancel as I was billed erroneously while under Trial Period

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ANDREA LAMB

• March 23, 2021 18:28

Hello,

Need assistance in canceling the enrollment as i was under trial period which ended today, yet I was billed $180 for 3 licenses.  I tried canceling per article and it fails.  Please kindly cancel my account and requesting a refund.  

 

Andrea..

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• Official comment

  

  France

  • March 23, 2021 20:16

  Hi Andrea, 

  Welcome to the Box Community!

  Our cancellations team can help you on this request, and it appears that you already have an open ticket for this.

  Kindly check your email for further updates and someone will reach out at you to help address these concerns.

  Best,

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