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Misled to purchase annual subscription instead of monthly one

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  • France

    Hi Michael, 

    Welcome to the Box Community!

    Your concern would be best discussed with our Billing department, and it seems you already have an opened ticket for this. I've reached out to our Billing team to have someone contact you and help address this issue.

    Kindly check your email for further updates.

    Thanks for your patience and participation in the forum!

    Best,

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