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Can't upload to folders

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2 comments

  • France

    Hi Elfyn, 

    Welcome to the Box Community!

    This is definitely not expected, if you have been granted an Editor permission into a folder, you should be able to upload into it.

    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!

    Best,

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  • EDITRAV LLC

    This same issue is occuring now.  I am the account owner.  I shared a folder with editor permissions.  The editor cannot drag and drop into the folder or upload a folder of folders and files.  Only the top level folder uploads, with zero folders or files inside. 

    I can drag and drop folders but editors cannot.  The files are small and there is plenty of unlimited Enterprise storage.  Browsers are up to date. Is more information available on this issue beyond what is stated on this page: https://support.box.com/hc/en-us/articles/360044196773-Troubleshooting-Uploads-to-Box?

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