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Box Status

Refund Request

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Jasmine

Hello!

I would like to request a refund for the charges made to my box account.

I did not mean to subscribe to box.

I have never once used this account and didn't realize I am charged until I get the email about billing.

Box has charged my card and I have not ever once used this account, therefore I will also be needing to terminate my account.

Please cancel my billing as soon as possible so my bank will not make the actual charge from my account.

Thank you!

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2 comments

Date Votes
  • France

    Hi Jasmine, 

    Welcome to the Box Community!

    It looks like your refund request has been addressed on a ticket with out Billing team.

    If you have any questions regarding this, please continue working with our Billing team.
     
    Thanks for your patience and for your participation in the community!
     
    Best,
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  • Box User

    Please refund the money from my canceled account. I did not authorize this renewal

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