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Changed My phone Number and Now I can't login

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Box User
I successfully changed my password via my email, but I changed my phone number recently and I am unable to receive SMS to continue the recovery of my account. Best regards Henrik
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5 comments

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  • France

    Hi there, 

    Welcome to the Box Community!

    This will require our Box Support team to work directly with you and will require specific account information so I've submitted a case to Box Support on your behalf.

    Please check your email for details and updates!
     
    Best,
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  • cachunga

    France How do I recover my password if I have no access to the mail I used during the registration. I deleted that mail few years ago and won't be able to recover it (it was at gmail)?

    Thabks

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  • France

    Hi Cachunga, 

    Welcome to the Box Community, I'm happy to help!

    If you can’t access the email address associated with your Box account, we recommend either contacting your email service provider (ESP) to regain access to your email account or creating a new account.

    Box is unable to help you regain access to your email account. You must have access to the email address associated with your account to change your account password. This security procedure enables us to protect your account against unauthorized access. 

    Best regards,

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  • Box User

    I have the same issue.  I created a new account in order to leave this message.  I had to change phone number and phone and even though the email registered with the account still good, Customer Service would not allow me to access my account.  They are asking me for details that are very hard to remember.  Things like the date the account was created.  Also filenames but I do not have them because I lost all the info on my phone and that is why I have many files uploaded into my Box account.

    Hopefully someone on this forum will answer with a solution.  

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  • Box User

      my phone number is changed recently and I am unable to receive sms to continue using my account, is there any chance to get my account back 
    i have a new number, how to confirm my new one when i am not able to login to my account.
    Any help...?

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