Confirmation Mail

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Joe Chou

• April 18, 2021 17:36

I am a Taiwanese user,

Box Business pays success via credit card, but did not receive confirmation mail!
Box account is not upgraded to Business!

Please help!

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• 

  France

  • April 19, 2021 20:44

  Hi Ivan, 

  Welcome to the Box Community!

   

  I understand you are having trouble upgrading your account. This will require our Billing team to work directly with you and it seems you already have an open ticket for this issue with our Billing department.

   

  Please continue working with them and check your email for updates.

   

  Thanks for your patience and please comeback and let us know how it goes.

   

  Best,

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