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Inviting external users to become managed users

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Stuart Burns

Hi, I have 4 starter accounts that have been set up by team members, that are not currently managed by my admin account. When I try to invite the external user accounts to become managed users the error message "There was an error inviting username@domain.com to join your enterprise. You can contact this user directly to log in to their account." is returned. Why am I unable to invite the external users? I have also asked one of the external users to log into their account to see if there is a way to request to become a managed user, but there is nothing that standouts as providing that functionality. Thanks for any assistance offered.

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  • France

    Hi Stuart, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
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  • Adam Gai

    Interesting as I started to get this exact same error today. Did we have a resolution on these errors?

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