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4 comments

  • France

    Hi Drake, 

    Welcome to the Box Community!

    Can you try the initial troubleshooting tips provided in this article below and see if this helps resolve the issue with your uploads?

    If the issue persist and you need further assistance, you may reach out to our product support team by clicking on the “Contact Support” link just above this page.

    Best,

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  • Drake Viscome

    Hi, I have been working with my IT department. We have identified that there is a proxy setting issue with how my proxy is configured. The IT team is not able to determine what is wrong with the configuration and has requested help in understanding how to configure the proxy to interface correctly. Would you be able to provide information on how this should be set up to communicate to your WAF or Proxy? It may be easier to provide a point of contact so that the IT folks can talk directly and eliminate me as the middleman if this question is not clear.

    Thanks,

    -Drake

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  • Jeff Graham

    Hello, I am having the same issue and have been through the initial troubleshooting tips several times. 

     

    Little help here?

     

    Thanks,

    Jeff

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  • Joaquin Prandi

    Same issue for me. None of the troubleshooting worked. Please can you check my account to make sure everything is in order on your side. Thank you

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