Sharing Video Files - User can't preview

New post

Comments

2 comments

  • France

    Hi Sean, 

    Welcome to the Box Community!

    Can you check if the folder where the video file is stored has "watermark" enabled? 

    From https://support.box.com/hc/en-us/articles/360044195253-Watermarking-Files 

    • Box Notes, video, audio, flash, .msi, .exe, .zip, and 3D files do not support watermarking. Enabling this feature prevents previewer uploaders, viewers and previewers from viewing these file types.

    If its not enabled, please go ahead and submit a support ticket for this issue so that our support team can further investigate. You may submit a ticket by clicking on the “Contact Support” link just above this page.

    Best,

    -1
    Comment actions Permalink
  • Private Angel

    I have the same issue with all video uploads yet there is no watermarks.

    0
    Comment actions Permalink

Please sign in to leave a comment.