Unable to see files I moved to box

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Lisa Mitchell

• April 30, 2021 16:48

I moved about 300 folders to Lionbox but now I am the only one that can see them, no one else on my team?

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  bx_dev2

  • April 30, 2021 18:12

  What is LionBox? A 3rd party application? Is the folder shared or are there any collaborators on the folder? You may need to refer to their docs to confirm how sharing works.

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  Lisa Mitchell

  • April 30, 2021 18:20

  Is there a help phone number.  Lionbox is a shared sts application for Publicis or Lion Resources.  Yes there are other colloborators.   I was given this email as the help email when there are issues with it?

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  bx_dev2

  • April 30, 2021 19:58

  Since it's a 3rd party application, it will be supported by Lionbox. I found this resource from them regarding support-> http://www.lionbox.publicisgroupe.net/#support .It looks like the application was built on the Box API which is why it looks so similar, so I understand why their would be some confusion. I would imaging sharing and collaboration would be the same, but its hard to say without more info. Also I don't work for Box I'm just a user as well. 

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  Rona

  • April 30, 2021 23:15

  Hi Lisa, 

  Welcome to Box Community, 

  This will require our Box Support team to work directly with you. I've submitted a support ticket and rest assured that one of our teammates will reach out to you as soon as possible. 

  Thanks for posting, 

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