Box drive seems to be out of sync.

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Ritsuko Morita

• May 10, 2021 03:25

Hello

I'm using Box Drive on mac and win.

Box drive on win seems to be out of sync. There are still more than 500 GB of unsynchronized files and I don't want to lose them. How can I improve Box condition?

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  France

  • May 10, 2021 20:01

  Hi Ritsuko, 

  Welcome to the Box Community!

   

  This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

   

  Best,

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  Darwin Moore

  • May 13, 2023 07:29

  Good morning I have the same issue and message as above, "Box drive on win seems to be out of sync". It just happened within the last ten minutes. What should I do?

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