Resolution of images

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  • France

    Hi Mark, 

    Welcome to the Box Community!
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
    Thanks for your participation in the forum!
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  • Mark

    If anyone else has this issue, it seems as it's working as intended. Box preview will show you the JPG, but only lo-res, and they recommend you open it in a different app. Only use Box to share the files.

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