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Missing Files

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Tony Hall

Hello, Can someone please help me with missing files.. they have just disappeared from my BOX and I have not deleted them and they arnt in the Bin. How can I get these files back??? 

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  • France

    Hi Tony, 

    Welcome to the Box Community!

    To confirm, are you the owner of the missing files or are these Shared to you and owned by someone else?

    If a collaborative content that you do not own is missing from your Box account, it is most likely that the owner has removed you as a collaborator on the collaborative content. You will have to contact the owner to have them re-invite you to that content again.

    If this is a content that you own and you need further assistance, I recommend submitting a ticket to our support team to help investigate. You may click on the “Contact Support” link just above this page to submit a. new ticket.

    Best,

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