All files disappeared (not in Trash). "Storage Used" numbers seem to show they're still there

All my Box files and subfolders (~15GB) are inside a main folder. Earlier today I logged back into https://app.box.com after a few months of inactivity, and I could see the main folder was there.

I could also check through my Account details that the "free space" / "used space "numbers were as expected, and I successfully created a Box custom app ("Server Authentication with JWT"). I didn't touch any files or folders.

After a few hours, I checked again https://app.box.com and now it looks empty.
I can't see my main folder anymore or its content.

My Account details didn't change, I'm still using the same amount of space.
Trash is empty.
No other users ever collaborated with me on these files.
I don't know how to access my files other than through https://app.box.com.

What should I do?

disco fisso

May 19, 2021 12:26
Edited

Around 12 hours later, I've checked again and everything seems to be there.

My main folder and apparently all its content are visible again.

Not sure if this was a temporary glitch that somehow went away by itself, or if Box Support staff intervened (possibly like explained here).

NALINI RAMAN

December 21, 2021 15:23

Box folder ownership was changed to myself but am unable to see all the files.

Comments