Chrome - Open/Save As Crashing due to Box Sync in Windows Shell

We're seeing the Chrome Open/Save As window closing rapidly and reporting a crash in the Event Log for Chrome.exe. Upon inspection, we find that Chrome is touching a Box Sync key last before this window goes away. We have seen this on 3 new machines set up using BoxSync.exe direct from Box.com and the latest version of Chrome. Removal of Box Sync ends the behavior immediately.

Ticket #400547 opened with Support. Have issues with 4.0.8016.0 and 4.0.7929 rollback seemed to show the same behavior. Maybe it's Chrome with the problem?

Faulting application name: chrome.exe, version: 90.0.4430.212, time stamp: 0x6095d62e Faulting module name: ntdll.dll, version: 10.0.19041.964, time stamp: 0xbd2c3c23 Exception code: 0xc0000409 Fault offset: 0x00000000000a1301 Faulting process id: 0x2678 Faulting application start time: 0x01d74d11f258cfd2 Faulting application path: C:\Program Files\Google\Chrome\Application\chrome.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 5175504c-4630-477e-acf8-07e270ebbde0 Faulting package full name: Faulting package-relative application ID:

France

May 20, 2021 19:44

Hi Matthew,

Welcome to the Box Community!

This would be something our Support team would like to investigate with you and may require specific account information.

It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.

Thanks for your patience and please comeback and let us know how it goes.

Best,

Matthew Chambers

May 23, 2021 15:12

Hi,

Thanks for the reply. This is more than the support team has said in 4 days.... No big deal, just a bug that crashes Chrome windows caused by Box Sync.

I'm cross-posting here so that others can be aware of this problem. If there's any reply, we'll be sure to update this thread.

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