MacOS 11.4 - system extension fails to load NEW

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Box User

• May 28, 2021 02:09

As per your instruction, I reinstalled and went to Preferences to approve the Box extension, but no Note appears there to approve it. Process fails.

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  Geoff Lilienfeld

  • May 28, 2021 16:41
  • Edited

  I am having this same issue.  I am not on an M1 processor.

  MacBook Pro (16-inch, 2019)

  2.4 GHz 8-Core Intel Core i9

  64 GB 2667 MHz DDR4

   

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  France

  • May 28, 2021 17:55

  Hey, Guys!

  Welcome to the Box Community!

  Please try uninstalling Box Drive > restart your computer > reinstall Box Drive.

  • To uninstall Box Drive: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive 
  • To install: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  If the issue persist, please go ahead and submit a new ticket with our support team for further troubleshooting by clicking on the “Contact Support” link just above this page.

  Best,

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  AARON B ANDREWS

  • June 02, 2021 15:36

  Hi, I can't submit a ticket because I keep getting referred to the IT support at my school. They say it is on your side. But I just wanted to say that the problem is still not solved. 

  I get this error message:

  Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue.

  I have done as it asks with no luck. I am using a 2018 Macbook pro, running MacOS 11.4. Everything worked until I updated to 11.4 yesterday. 

  Thank you!

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  Geoff Lilienfeld

  • June 02, 2021 15:45

  The above technique (uninstall, reboot, reinstall) resolved this for me.

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  Austin Abrams

  • June 10, 2021 18:17

  Finally found a fix here:
  https://iphonegeeks.com/google-drive-file-stream-not-working-on-macos-big-sur-fix/

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