Upload Size Limit?

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アドレボ

• June 05, 2021 10:38

Since we have a Business Plus service, the maximum upload file size is supposed to be 15GB, but I can't upload files larger than 5GB. 

Do I need to configure anything to set the upload file size limit to 15GB?

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  France

  • June 07, 2021 20:10

  Hi there, 

  Welcome to the Box Community!

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

   

  Please check your email for details and updates.

   

  Thanks for your patience!

   

  Best,

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  Julia Soto

  • July 21, 2021 16:31

  Hi we are having the same issue with the upload size.  Currently shows 5GB as well.

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  France

  • July 21, 2021 22:25

  Hi Julia, 

  Welcome to the Box Community!

  This will require our Box Support team to work directly with you. Can you please submit a support ticket here: https://support.box.com/hc/en-us/requests/new

  You should be receiving an email confirmation after submitting your use case ticket.

   

  Please come back and let us know how things go with support!

   

  Best,

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  Tolu A

  • June 15, 2023 22:53

  Hi, I recently downloaded the Box Drive app to my Samsung tablet, and I'm having the same issue with the upload limit of 5GB. How can I submit a support ticket too? The link in the comment above re-directs me to the Box Community FAQ's.

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