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5 comments

  • France

    Hi Anju, 

    Welcome to the Box Community!

    If a folder owner has left your organization and you can no longer access a folder this user shared to you, you will need to connect with your Box admin to confirm if they deleted the previous employee from your Box organization with his contents or if they transferred contents of that user to someone else.

    If the contents are being transferred, those folders will not be accessible to others until the transfer is completed. On the other hand, if the admin deleted the account with its contents, collaborations are not preserved, so you will have to let them know that the account store contents that you need access to, request that the account be restored with its contents so they can transfer the ownership of those contents and share them to you again.

    You can contact your internal helpdesk or IT team to help you connect with the Box Admin that can address this.

    Hope that helps! Let us know if you have any other questions.

    Best,

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  • PETER FRANCIS

    Hi ,

    One of my team members has left IBM and the details of the folders in BOX owned by him is not visible anymore.
    Can this folder be restored so that we can see the files stored within,

    The employee who owned the BOX folder is - [personal information--redacted]

    The link to the BOX folder is here >  https://ibm.ent.box.com/folder/81677852178

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  • France

    Hi Peter, 

    Welcome to the Box Community!

    It's likely that the account was set to "Inactive" thus shared contents are no longer visible to others.

    Please contact the Primary admin that manages this user's Box and let them know that this user owns important contents that your team need access to so they can take action such as transfer the ownership of the folder to someone in your team.

    Thanks for your post and let me know how else we can help!
     
    Best,
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  • Ritesh Ranjan Doharey

    Hi

    How to know who's the primary admin

    Thanks

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  • SIOBHAN O SULLIVAN

    Hi, I have the same issue- I no longer have access to a folder, and we all think the admin owner has left IBM. Who do I contact to get this resolved? 

     

    thanks

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