1 comment

  • France

    Hi James, 

    Welcome to the Box Community!
    This would be something our Cancellations team would like to investigate with you and may require specific account information.  
    However, it seems you already have an open ticket for this issue, and an associate is already working on this request.
    Please continue working with them and check your email for updates.
    Thanks for your patience and participation in the Community!
    Comment actions Permalink

Please sign in to leave a comment.