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  • Rona
    • Edited

    Hi Philip, 

    Welcome to Box Community and glad to help! 

    There are two ways that you'll encounter this error when accessing a shared link: 

                 A) The shared link URL that you're accessing has expired. 

                 B) You have insufficient permission to preview the content in this shared link. 

    If it's the latter, kindly contact the owner/sender of your shared link and ensure that the correct access control was set: 

    • People with the link (public/open) - Anyone with the link can access the item and no Box account is required.
    • People in your company - People within your same Box enterprise, and people who have a Box account with the same email domain, can access content.
    • Invited people only - Only people who have been invited to the item (folder or file) can access the content.

    Let us know if you have questions, 

    Have a good one! 

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