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3 comments

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  • Rona

    Hi Trevor, 

    Welcome to Box Community and I'm here to assist! 

    Let's begin by identifying your permission to the file, is this your owned file or collaborated file only? If it's the latter, what is your access permission? 

    Note: Please keep in mind that your ability to edit or rename file(s) varies depending on your collaborative permission. Find out more by Understanding Collaborator Permission Levels 

    However, if you own the file(s) please let us know. 

    Stay well,

     
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  • Trevor Bartlett

    I own the files, this is happening across the department I believe it's to do with Ventura OS and Box updates to manage the new system. Any Ideas as to the fix?

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  • Rona
    • Edited

    Hi Trevor, 

    Good day! 

    Kindly reset your Box Drive manually: 

    1. Quit Box Drive if it's currently running.
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. Restart Box Drive and follow the prompt to log back in.

    After your successful Box Drive reset, please reproduce the issue. 

    Hope it works! And if the issue persist, you may open a new ticket so we could help further. 

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