Notification not received - File upload thru Formstack?

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Daniel Hazard

• March 22, 2023 14:46

So we have a form in formstack that uploads into Box. The file was uploaded to Box but I received no notification. Test notification works so that is not the issue. 

Secondary question since I haven't seen a notification email - does the email contain a link to the file(s) uploaded? Or just the name of the file? Or?

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  Rona

  • March 23, 2023 20:55
  • Edited

  Hi Daniel, 

  Welcome to Box Community and glad to help! 

  If your test upload triggered a notification in your folder. Can you share some details concerning your workflow? How do you upload files using Formstack on Box? 

  Can you walk me through your each steps? 

  Thanks for posting! 

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  Daniel Hazard

  • March 24, 2023 17:58

  The point was that I DID NOT receive a notification when it is clearly setup to receive a notification when anything is uploaded into my folders. So what would be the reason for that? Here is the formstack form (trial only takes small files): https://roedentallab.formstack.com/forms/chrome

  So the connection works because files have been uploaded to box, I just want to know why it didn't trigger a notification.

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  Rona

  • March 27, 2023 15:17
  • Edited

  Hi Daniel, 

  Good day! 

  I've opened a new ticket to have our Product Support team to get a closer look. We'll get in touch to you through email and please keep an eye to your email. 

  Stay well! 

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  Daniel Hazard

  • March 27, 2023 17:58

  Thanks - we can't commit to the product until we know whether this works

   

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