can't open pdf file on IOS

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Dev SimpliField

• March 23, 2023 09:51
• Edited

can't open pdf file in app on IOS (iphone/ipads) devices, this is small file (1.9mb) and can be open with default Iphone viewer, but not in app. 
no issue message, no issue in console, just grey rectangle in place where should be pdfs content. Another files open correct, just one pdf crash. 

There is the pdf https://drive.google.com/file/d/1h660AuIhyLOd3J_05stXHK5i_4Ao3Agb/view?usp=sharing 

BoxVersion = '16.0.0';

BoxVersionPreview = '2.81.0';

1

• 

  Aira

  • March 27, 2023 23:16

  Hi there, 

  Welcome to the Box Community! 

  To check, may I please have the following: 

  • Screenshot of what it looks like on your end. 
  • What OS version do you have?
  • Does it happen when you access the file using other devices?
  • Have you tried to uninstall/reinstall the app? 

  Looking forward in assisting you. 

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• 

  Russell Pace

  • July 27, 2023 15:29

  Good morning 

  I'm receiving the message below when I attempt to open a PDF 

  

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