Upgrade from Free Plan to Paid plan to access files in Trash

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Lisa Sharp

• March 24, 2023 06:57

Hi I’m on a free plan and read that I can’t recover files from the trash on a free plan. I’m wondering if I can upgrade to a paid plan to be able to access files in the trash that were put in the trash from my free account?

Lisa

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  Aira

  • March 28, 2023 00:40

  Hi there, 

  Welcome to the Box Community! 

  File that has been deleted for more that 30 days prior to upgrade will no longer be recovered. If you are under a free account, you have 30 days to recover the files. Please check this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

  Thanks!

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  Lisa Sharp

  • March 28, 2023 00:46

  Hi Aira

  So if I upgrade from the free plan to paid plan now there may be a chance that the files are still in the trash?

  Lisa

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  Lisa Sharp

  • March 28, 2023 01:27

  Hi Aira

  I looked at upgrading my plan so I can access the files in the trash but I would Iike the option to pay for the plan monthly instead of annually as it’s currently set to when I try to upgrade. Since files are time critical in the trash I don’t have a few days to wait for a response to this support ticket. Can a support agent help me to change the billing to pay monthly please.

  Thanks

  Lisa

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  Lisa Sharp

  • March 28, 2023 02:17

  I have upgraded to the Personal Pro monthly Paid Plan. Can someone from your support team please contact me urgently to check the purged content in the trash. The article said it needs to be accessed from your end.

  Thanks

  Lisa

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  Lisa Sharp

  • March 31, 2023 00:00

  Hi, I have not heard any contact back from your support team. Can someone please contact me, the files are important to retrieve from the trash and it needs to be done from your teams end.

  Thank you

  Lisa

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  Lisa Sharp

  • May 08, 2023 23:03

  Hello I have not heard any contact back from your team and I am still trying to resolve this. I need some help please.

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