2FA Not working

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Matthieu Hausig

• March 24, 2023 16:52

I need to access a share that requires 2FA setup. After initially showing a QR code, the 2FA failed. Subsequent attempts no longer show a QR code and both my email and phone are rejected as invalid. Tried a different browser and same results so guessing this is a server side issue.

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  Rona

  • March 24, 2023 21:45

  Hi Matthieu, 

  Welcome to Box Community and glad to help! 

  I have opened a ticket to have our Product Support team to help you on your 2FA issue.

  We will be emailinng you and please keep an eye to your email. 

  Happy Weekend, 

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