Files not syncing after upgrade

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• March 25, 2023 17:47
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We upgraded from a personal to a business account this week and since then, our files have disappeared from our online platform and are not syncing on our other devices.

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  Rona

  • March 27, 2023 22:25

  Hi there, 

  Welcome to Box Community and glad to help! 

  It appears that you've already opened a ticket for our Product Support team. Rest assured that our dedicated team will be working with you through your existing ticket and please keep an eye to your email. 

  Thanks for posting and stay well! 

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