The Mac Installation Failed - Contact the software manufacturer for assistance

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Box User

• March 26, 2023 15:25

Downloaded the Box Drive for mac and when I go to install it this is the message that I receive.

I have the latest computer and OS 13.2.1 

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  Aira

  • March 29, 2023 02:29

  Hi there,

  Welcome to the Box Community!

  May you please provide me this following information to isolate the issue you're having:

  • What is the Operating System running on your machine?
  • Would you be able to provide me the screenshot of the error message?
  • May you please check if Box Drive is actually installed?
    • If you are using Mac, look for Applications and then search for Box Drive.
    • If you are using Windows, Select Start > Settings > Apps

  Thanks!

   

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  MR UTD99

  • May 04, 2023 15:02

  I'm having the exact same issue. Im using MacBook with latest OS: Ventura 13.2.1.

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  AKi Ueda

  • June 06, 2023 00:38
  • Edited

  I'm having the same issue with the same error message. I'm using MacBook Air with OS Ventura 13.4. I've looked for Applications but there's no Box Drive.

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  Rubi, Paula

  • August 09, 2023 16:43

  Hi there!

  I'm having the same issue with the same error message. I'm using MacBook Pro with OS Ventura 13.5. I've looked for Applications but there's no Box Drive.

  

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  Box User

  • April 26, 2025 15:11

  

  Same

   

  Macbook Pro running OS v12.7.5 with latest Box installer package. Also updated .NET to 9 as per the support page. Still will not install.

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