All my files disappeared.

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Box User

• March 28, 2023 08:17

I logged out of the box and logged in again. By the way, all my data in the box disappeared. Please help me. These are important files.

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• 

  Rona

  • March 29, 2023 21:14
  • Edited

  Hi there, 

  Welcome to Box Community and glad to to help! 

  To look for your missing files, please login to box.com and head over to your trash/bin icon. 

  You may start to sort, filter or search for your missing files or folders. 

  • In your trash, you can use the search bar and begin to type the missing file or folder's name. 
  • Or you can use the filters, to do this, directly beneath the folder label (Trash), click the Items I Own (or Items I Deleted) down arrow.  Then click the option you want.

  Once you find the item that you need to restore, here's how to recover it. 

  • Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
  • 1. Click the ellipsis (...).  Then: 
    • • To return the item to its original location in Box, click Restore.
      • At the prompt, click Okay.

  For a more comprehensive trash/recovery information, please visit this article. 

  Hope it helps! 

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