Box Storage doesn't empty

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Box User

• March 28, 2023 10:09
• Edited

Hey there,

my Box is apparently full, but even after deleting big files, the storage doesn't change. Even deleted from the trash folder, but still, nothing changed.  

Does anyone have a solution for this? Thanks in advance!

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• 

  Rona

  • March 29, 2023 01:11

  Hi there, 

  Welcome to Box Community and glad to help! 

  Great news! We've ran the script to correct your file and folder counts. You may check your current storage in box.com> Account Settings> Used Storage. 

  Thanks for posting, 

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