Box Drive no longer syncing Mac OS Ventura

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Brad Dickson

• March 28, 2023 17:14

Does anyone know a fix for this? Box drive installed and logged in. It has worked in the past...

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  Rona

  • March 28, 2023 23:39

  Hi Brad, 

  Welcome to Box Community and glad to assist! 

  Please reset your Box Drive manually: 

  1. Quit Box Drive if it's currently running.
  2. Open a Terminal window and run the following command:

     fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

     This command will:

     • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

       Note

       If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

     • Exclude from the above archive files that are “up-to-date” or synced on Box
     • Re-create the parent hierarchy of the archived files
  3. Restart Box Drive and follow the prompt to log back in.

  You may restart your machine as well and re-launch, login to Box Drive. 

  Hope it works! Let us know if you have questions, 

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