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User is getting an error when sending to an outside collaborator, stating that links can only be sent internally

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Michael Trybus

User is getting an error when sending to an outside collaborator, stating that links can only be sent internally. The user is set as unlimited and the Restrict external collaboration box is unchecked under End User Access permissions.

The only checked boxes are:

Allow this user to see all managed users

Allow this user to synchronize files between Box and the user's desktop.

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  • Rona

    Hi Michael,

    Welcome to Box Community and glad to help! 

    Please attach a screenshot of your error inviting external user to your folder.

    We'll await for your reply! 

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