Storage used innacurate

Answered

Follow

New post

Box User

• March 29, 2023 18:56

Hello I hope yhat you can help me. In my used storage it says that I have already used 50 gb but this is incorrect. When I sumarize all my files I am using 36.5 Gb

0

• 

  Robert Johnson

  • March 29, 2023 19:48

  I'm having a similar issue - after removing all but 3 files (which total less than 6 KB) and emptying the trash bin, I still have 8.4 GB listed as being used.

  After searching the help pages, it seems that there is a script that can be run by Box.com Support to reset/fix the reported storage issue.

  Hopefully our posts will be noticed and the script run on our accounts!

  0

  Comment actions Permalink
• 

  Rona

  • March 29, 2023 22:40
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help! 

  Great news! We've ran the script to correct your file and folder counts.

  @Robert, nice of you to join! I did the same for you and you can both check your current storage in box.com> Account Settings> Used Storage. 

  Hope it helps! 

  0

  Comment actions Permalink
• 

  Robert Johnson

  • March 30, 2023 14:53

  Thank you!

  0

  Comment actions Permalink
• 

  Box User

  • March 30, 2023 15:10

  Thank you for your help !!!!

  0

  Comment actions Permalink

Please sign in to leave a comment.