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Co-Worker Unable to Update their Email Address

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Angie Zapien

Hello, 

we need assistance with updating our coworker's email. We changed our domain from "iipm" to "unity" in 2021. We are now going to do away with "iipm" and ask all team members to remove the "iipm" email and update it to the "unity" email. I have successfully changed mine, yet we have one associate (perhaps more) who cannot update their email. An error was received after confirming the email and attempting to change/update her password. Please help. 

 

Thank you, 

Angie Zapien :)

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  • Rona

    Hi Angie,

    Welcome to Box Community and glad to help!

    Let me open a ticket to assist regarding this error. Rest assured that someone from Product Support team will be emailing you and please keep an eye to your email. 

    Stay well and thanks for posting! 

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