Box Status

Team member can't access google sheet

Completed
Follow
New post
Rhonda Britten

Hello, my team member is logged into my Box account, but when she goes to one of our google sheets, Google asks her to sign up, but she never gets into Google. She is brought back to the sign in page each time she logs in (And she's already logged in). She has cleared cookies, caches, browsing data for "all time". Google support isn't showing us how to get her from a box account to the google sheet - so I'm here in Box support!

From my end, the google sheet IS shared with her gmail account!

Thanks for your thoughts!

Thanks for your help!

0

Comments

2 comments

Date Votes
  • Rona
    • Edited

    Hi Rhonda, 

    Welcome to Box Community and glad to help!

    Let me open a ticket to assist regarding this issue. Rest assured that someone from Product Support team will be emailing you and please keep an eye to your email. 

    Stay well and thanks for posting! 

    0
    Comment actions Permalink
  • Taylor Beaven

    Was there a solution to this problem? I'm having the same issue with Microsoft Edge.

    0
    Comment actions Permalink

Please sign in to leave a comment.