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Video Previews

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james Bray

We have a lot of video data within our box accout which we share links with our customers. We need our customers to be able to view the video files without downloading them. Box seems to take a very long time for the preview to load. we have tried on multiple networks etc. we previously have been using one drive and DropBox and both are extreamly fast to load the video preview online. is there anyway we can adjust the speed the videos are loaded in BOX? 

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5 comments

Date Votes
  • Rona

    Hi James,

    Welcome to Box Community and glad to help!

    Looks like you've already created a ticket for this particular concern/issue. Please note that our Product Support specialist will continue to provide support and assistance to address your concern/issue. 

    Please keep an eye to your email. 

    Thanks for posting! 

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  • Steve Giampa

    Rona has this been addressed? I'm currently waiting for a preview of a 10 second clip to load as I'm typing this. The previews are incredibly slow to load and often don't playback smoothly. It's not a browser or hardware issue as myself and my team experience this across devices, operating systems, and browsers. Box needs to address their terrible video experience.

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  • Meghan Hoople

    This is happening to me as I type - just the spinning wheel of death.... really slowing down my productivity. 

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  • Julio Mendez

    Likewise, I'm waiting for the solution.

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  • Rob Jones

    My video uploads are not able to be previewed by people I invite.  The only option seems to be downloading them, which isn't going to be acceptable.  Is there a solution to this or do I need a new file share service?  

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