Email verification link expired despite being accessed immediately
AnsweredHi
I signed up for a Box account today and was sent the email verification link. Despite clicking on this straight away I received a message stating that the link had expired. This happened again when I re-requested a verification link
Thanks
Sian
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Hi Sian,
Welcome to Box Community and glad to help!
Please trigger another email link by pushing for a password reset:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it works, happy weekend!
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