Blank Screen after I log into box,

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John MacIsaac

• March 30, 2023 19:21

Every time I log into box the screen comes up blank. I have cleared cashes, and add ons , my firewall is fine. Does anyone know how to actually get in touch with a person at box, or even better yet does anyone know how to solve this issue.

 

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  Box User

  • March 30, 2023 20:09

  I have the same problem in Safari Version 12.1.2 (12607.3.10).

  Was previously working fine a few weeks ago.

  Works in Chrome Version 103.0.5060.134 (Official Build) (x86_64)

  I am using an older iMac running MacOS 10.12.6 (16G2136)

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  Rona

  • April 04, 2023 22:35
  • Edited

  Hi there, 

  Welcome to Box Community and glad to assist! 

  To fix your blank screen issue on Box, can you try the following below? 

  • Are you using this Box login URL to access the Box webpage? 
  • You may check your Operating System and browser to make sure it's supported in Box. To confirm, please go to this article. 
  • Please attach a screenshot of your error.

  We'll await for your reply!

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  Damon Bennett

  • December 19, 2023 14:54

  i am having the same issue - please advise.

  

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