Incorrect display of space in use

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xxxjmkxxx

• March 31, 2023 15:54

Files uploaded to Box are displayed as using 13.5G of space even though they do not exist.

Is there any way to improve the display of space in use?

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  Rona

  • March 31, 2023 21:05
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help!

  I have run the script to correct your storage counts. You can go ahead and check box.com/login> Account Settings> Used storage to see that changes have been made. 

  Hope it helps, happy weekend! 

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  xxxjmkxxx

  • April 01, 2023 01:40
  • Edited

  Hello Rona,

   

  Thank you for your support!

  I confirmed that it was fixed.

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